Terms & Conditions
Last updated: November 2025
These Terms & Conditions (“Terms”) govern your use of the website gapihub.co.uk (“Website”) and the services provided by GAPI Hub (“we”, “us”, “our”).
By using this Website or engaging our services, you agree to these Terms.
If you do not agree with these Terms, you should not use this Website.
1. About Us
GAPI Hub
Market Harborough, United Kingdom
Email: hello@gapihub.co.uk
We provide digital and business support services, including:
- WordPress websites and online shops
- Learning platforms (LMS)
- Digital design and graphics
- Business support and admin
- Excel and data reporting
- Social media graphics
- Monthly support packages
- Ad-hoc support
- Consultations via Calendly
2. Use of the Website
You agree to use this Website only for lawful purposes.
You must not:
- Attempt to gain unauthorised access to the Website
- Interfere with its security or operation
- Use the Website in a way that harms our business or other users
We reserve the right to restrict access to the Website where misuse is detected.
3. Information on the Website
We make reasonable efforts to keep Website information accurate and updated.
However:
- Content is provided for general information only
- Descriptions, prices, availability, or examples may change without notice
- Portfolio examples may include external links for demonstration purposes only
We are not responsible for third-party content or websites.
4. Consultations and Bookings
Consultations booked through Calendly are non-binding and offered for general guidance only.
We reserve the right to reschedule or decline a consultation where necessary.
5. Services and Agreements
Before any paid work begins, clients will receive a written agreement or proposal outlining:
- Scope of work
- Deliverables
- Timeline
- Price and payment schedule
- Responsibilities of both parties
Work will begin once the client has confirmed the agreement in writing.
6. Payments
All prices are in GBP (£).
6.1 Project-based services
Unless otherwise agreed:
- A non-refundable deposit (usually 30–50 percent) is required before work begins
- The remaining balance is due upon completion, before final delivery or launch
- Deposits are non-transferable
6.2 Monthly support packages
- Payment is due in advance of each month
- Hours do not roll over unless explicitly agreed
- Additional hours are billed at the current hourly rate (£40/hour unless otherwise stated)
6.3 Ad-hoc support
- Charged at the hourly rate
- Minimum billing unit is 1 hour unless specified
Failure to pay may result in pausing or terminating services.
7. Client Responsibilities
Clients agree to:
- Provide accurate and timely information required to deliver services
- Supply content (text, images, branding) unless otherwise agreed
- Ensure they hold rights to all materials they provide
- Review drafts, demos, or prototypes within a reasonable timeframe
Delays in providing materials may extend timelines.
8. Ownership and Intellectual Property
8.1 Websites and digital projects
Ownership transfers to the client after full payment.
Until then, all materials remain the property of GAPI Hub.
8.2 Design files and templates
Unless purchased as a standalone product, source files (e.g., Canva templates, editable design files) remain owned by GAPI Hub unless provided explicitly.
8.3 Portfolio rights
We may showcase anonymised or finished work in our portfolio unless you request otherwise in writing.
9. Revisions and Changes
Packages include a defined number of revisions.
Additional revisions or changes outside the agreed scope may incur extra charges.
Significant functional changes (e.g., adding WooCommerce, LMS, new features) will be treated as additional work.
10. Cancellations and Refunds
10.1 Project work
Deposits are non-refundable.
If a client cancels after work has begun:
- Work completed to date must be paid for
- Any remaining balance may be waived at our discretion
10.2 Support packages
- Monthly packages are non-refundable
- The client may cancel future months with at least 14 days’ notice
10.3 Consultations
Free consultations may be cancelled or rescheduled without penalty.
11. Website Hosting and Third-Party Tools
We do not provide hosting directly.
Client responsibilities include:
- Maintaining their hosting plan, domain, and subscriptions
- Ensuring third-party services (e.g., plugins, themes, email providers) remain active
We are not liable for:
- Hosting failures
- Plugin updates causing issues
- Third-party service downtime
12. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- We do not guarantee specific business outcomes or financial results
- We are not responsible for losses caused by delays or missing information from the client
- Our total liability is limited to the amount paid for the specific service in question
Nothing in these Terms limits liability for fraud or matters where liability cannot be excluded by law.
13. Privacy and Data Protection
Our handling of personal data is governed by our Privacy Policy.
By using this Website, you agree to the terms of that Policy.
14. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be posted on this page.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Us
For questions regarding these Terms, please contact: